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Knowledgebuilder Statement of Privacy and Security

Knowledgebuilder wants to help you maintain your privacy and the security of information on the internet.

Knowledgebuilder is committed to protecting your privacy and ensuring that purchase or other information is absolutely secure. We employ technology that provides you with the most powerful, safe, online learning experience that you can get anywhere.

As part of our normal operations we collect and, in some cases, disclose information about you. Please read the following policy to understand what information we collect, how we will treat this information and what options you have to direct our activities.

By registering or using Knowledgebuilder services, or accessing the Knowledgebuilder Website you agree to the terms of our Privacy Policy.

1. Information Collected

Our primary goal in collecting personal information is to enable us to provide you with an efficient and customized experience while you use the Knowledgebuilder services. To fully use our service, you will need to register using our Online Registration Forms (the MyEnglish Sign-Up for new subscribers and the My Profile) where you will be required to provide certain personal information. If you subscribe to our service, we collect information including your name, email address, billing address, and payment information (e.g., credit card number and expiration date). We may solicit additional information from you through the use of on-line or email questionnaires from time to time, assuming that you have not previously opted out of such communications. None of this additional information is required for your continued use of our service.

In addition to the information we require for registration, we automatically track certain information about you based upon your use of our site. We use this information for internal research on our users' demographics, interests and behavior to better understand and serve our users. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you go to next (whether this URL is on our site or not), what browser you are using, your IP address and what searches you perform in our service. This information is compiled and analyzed on an aggregated basis.

In addition, we may use cookies on certain pages of our site and with certain features of our service. You are always free to decline our cookies if your browser permits, although in that case you may be required to reenter your password more frequently during a session.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities, we may collect such information into a file specific to you.

If you use a service provided by a company providing a service co-branded with Knowledgebuilder (a "Co-Brand Service Provider"), the Co-Brand Service Provider may require that you provide personal information about yourself.

2. Use of Your Information

We use personally identifying information about you internally to improve our content and product offerings, to customize our site's content, layout and services and to improve our marketing and promotional efforts. We believe these uses allow us to improve our site and services to better meet your needs. We may also use your information to deliver information to you that, in some cases, are targeted to your interests, such as new services, promotions and targeted advertisements. We may use your email address, your mailing address and phone number to send you administrative or promotional notices. While you may not opt out of the administrative notices, you may do so for the promotional ones. If you do not wish to receive promotional notices (e.g., notices for new product offerings), you may opt-out through your Sign-Up page or by using the My Profile option.

While it is not our practice to monitor or review material you store on our site, we may access this information for system maintenance and troubleshooting activities. Except for legal requests, we will not distribute this material to third parties without your express permission.

We may also use information in the file we maintain about you, and other information we obtain from your current and past activities on our site, to resolve disputes, troubleshoot problems and enforce our User Agreements. At times, we may look across multiple users to identify problems or resolve disputes.

3. Disclosure of Collected Data

Advertisers. We aggregate personally identifying information and disclose such aggregated information to advertisers and for other marketing and promotional purposes. Of course, the aggregation process strips away any personally identifying information; we do not disclose to third parties any information that could reasonably be used to personally identify you.

Co-Brand Service Providers. Knowledgebuilder offers its users and subscribers the opportunity to use a number of third-party services from our site. If you choose to use these optional services, we will, by necessity, provide some of your personally identifying information to the Co-Brand Service Provider offering such services. We will disclose only so much of your personally identifying information as is necessary to effect your use of the Co-Brand Service Provider's service. You can, of course, avoid having us make such disclosures by choosing not to use these services. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

Suppliers and Other Service Providers. We may use third-party Suppliers and Service Providers to facilitate some of our services. For example, we may outsource the operations of one or more aspects of our site to a Supplier or Service Provider who performs services according to our requirements. In some instances, the Service Provider may collect information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us). In these cases, all information disclosures you make will be strictly optional. In all cases, we contractually restrict how these Suppliers and Other Service Providers may access, use and disclose your information. In general, we do not permit these Suppliers and Other Service Providers to sell your information to third parties.

Legal Requests. We may decide or be required to disclose information to law enforcement and other government authorities or third parties under certain circumstances. We can (and you authorize us to) disclose any information about you to law enforcement or other government authorities as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, infringement of intellectual property rights, third party lawsuits, or other activity that is illegal or may expose us to legal liability.

Unauthorized Access to Your Information. Although we use industry standard practices to protect your privacy, third parties may intercept or access transmissions or private communications. Therefore, we do not promise, and you should not expect, that your personally identifying information or private communications will remain private in all cases.

4. Control of Your Password

You may not disclose or share your Knowledgebuilder product password with any third party. If you lose control of your password, you may lose substantial control over your personally identifying information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by contacting us.

5. Reviewing and Changing your Personally Identifying Information

Following registration, you can use your My Profile page to review and change the information you submitted during registration.

Upon your request, we will remove your personally identifying information from our operational databases (unless you are a registered subscriber and your account is in dispute, in which case your information will be kept on file until the dispute is resolved). To make these requests, use the Contact Us Web page.

Technical constraints and the fact that we back up our systems may prevent the total elimination of your personally identifying information from our systems. Therefore, you should not expect that all of your personally identifying information will be completely removed from all of our databases in response to your requests.

You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our chat rooms or other message areas or the feedback area.

6. VISA Credit Card Information

Online ordering is secure provided your browser can support secure transactions (most browsers support this facility). You can determine when you are in a secure environment by locating the key (Netscape browsers) or lock (Microsoft browsers) symbol at the bottom- left of the browser page. When the key or lock is complete, the information provided by you is encrypted, restricting access by anyone else. If your browser does not support secure transactions, there is a chance that any information that you send may be viewed by others. You can check your browser's help button to learn more about secure transaction support.

Knowledgebuilder realizes that you may have concerns about giving out credit card information online and we take the security of your transactions very seriously. We have taken steps so that Knowledgebuilder subscribers can feel just as confident giving out credit card information online as they do on the telephone, or anywhere else a credit card may be used. We utilize Secure Socket Layers (SSL) technology, the industry standard for transferring sensitive information over the internet. When users enter their credit card information online, the information is encrypted to restrict access by unauthorized persons.

VISA Credit Card information is used only to bill subscribers through our Web site. Your credit card transactions are processed for payment and then deleted from our files.

7. Other Information Collectors

Except as expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Our Web site may contain links to other Web sites for your convenience. To the extent that you disclose information to other parties, different rules may apply to their use or disclosure of the information you disclose to them. Since Knowledgebuilder does not control the privacy policies of third parties, you are subject to the privacy customs and policies of that third party. We encourage you to ask questions before you disclose your personal information to others.

8. Security

Knowledgebuilder uses industry standard efforts to safeguard your personally identifying information, such as firewalls and Secure Socket Layers (SSL). However, "perfect security" does not exist on the Internet.

9. Changes to This Privacy Policy

Because we reserve the right to make changes to this Privacy Policy, we recommend that you visit it often. If we make material changes to this Privacy Policy, we will notify you by posting them here.

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