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Frequently Asked Questions

 
  1. I have MyEnglish© and I can't get it to work. Can you help me?


  2. Does Knowledgebuilder™ offer customer support?


  3. Does Knowledgebuilder™ offer training for teachers?


  4. What kind of connection to the Internet do I need to use MyEnglish©?


  5. What do I need to use MyEnglish©?


  6. Is it easy to find what I want in MyEnglish©?


  7. How is grammar presented in MyEnglish©?


  8. How are students prepared for writing?


  9. What kinds of writing assignments are included in MyEnglish©? How are they scored or graded?


  10. What can I expect from using MyEnglish©?


  11. Do you assess my performance? How? On what basis?


  12. Do I have to register for a course offered by a school or college to use MyEnglish©?


  13. What do you charge for MyEnglish©?


  14. Can MyEnglish© be used in schools? How?


  15. If students have access to MyEnglish© at school, can they use it at home as well?


  16. How do I get specific feedback on my papers? What do you charge for this service?


  17. How should I get started?


  18. How much time is required to improve my writing using MyEnglish©?


  19. How much time must I be on the Internet to use MyEnglish©?


  20. If I am not a very good writer, where should I start? Can MyEnglish© still help me?


  21. Where might I get someone other than my teacher to give me feedback on my writing?


  22. Who uses Knowledgebuilder™ products?


  23. How long has Knowledgebuilder™ been in business?


  24. What about validity?


  25. How can I get more information?




  1. I have MyEnglish© and I can't get it to work. Can you help me?

  2. Contact customer service at info@kb2020.com.


  3. Does Knowledgebuilder™ offer customer support?

  4. We offer free support on a variety of questions, such as student access, teacher access, creating assignments and writing feedback.


  5. Does Knowledgebuilder™ offer training for teachers?

  6. Knowledgebuilder™ offers training for all of its products. Training is priced separately for several options - on-line training and on site training. Please email info@kb2020.com for a training schedule or for more information about on-line training.


  7. What kind of connection to the Internet do I need to use MyEnglish©?

  8. The minimum requirement to access MyEnglish© is high speed Internet access.


  9. What do I need to use MyEnglish©?

    • High speed Internet access
    • Minimum computer specifications:
        – 600 MHz or higher processor (PIII compatible processor recommended)
        – Windows 98, ME, 2000 or XP operating system
        – 128 MB RAM
        – Super VGA (800x600) monitor
        – Microsoft Internet Explorer 6.0 or later
        – Internet or Intranet access to Class Server


  10. Is it easy to find what I want in MyEnglish©?

  11. Navigation Instructions have been placed where they might be needed so that they are always at your finger tips.


  12. How is grammar presented in MyEnglish©?

  13. The GrammarBooks include grammar notes and grammar activities at the basic, intermediate and advanced levels. The grammar activities are scored and returned immediately. In total, the three levels of grammar contain 1600 grammar activities.


  14. How are students prepared for writing?

  15. MyEnglish© offers assignments, called Reading, that prepare students for writing. These assignments introduce students to different text structures used to write descriptions, comparisons, analyses, just to mention a few. Detailed notes and sample texts that illustrate the use of each text structure are included. The Reading activities are scored and returned immediately. In total, the levels contain hundreds of Reading activities.


  16. What kinds of writing assignments are included in MyEnglish©? How are they scored or graded?

  17. MyEnglish© includes the following assignments:

    • Level I - 6 assignments which include 5 paragraphs
    • Level II - 4 paragraphs and two reports
    • Level III - 1 report, two essays and 1 editorial
    All writing assignments are scored based on a rubric that lists the key performance objectives. Professional feedback on writing assignments is available as an additional service from Knowledgebuilder.


  18. What can I expect from using MyEnglish©?

  19. The short answer is that your ability to write essays and reports should improve by two grade levels based on the Flesch-Kincaid Readability Analysis:

    • the reading ease of your text should improve - more people should be able to read your text
    • the grade level of your text should go up
    These improvements are subject to several conditions
    • write a minimum of 4 essays or reports in about 10 weeks
    • get feedback from peers and a teacher/tutor
    • revise each paper with the help of the feedback and the strategies listed in the e-Writer
    • edit each paper for spelling and grammar with a SpellCheck and Grammarcheck


  20. Do you assess my performance? How? On what basis?

  21. MyEnglish© offers Placement and Final Tests at each of the three Levels. We prepare a report on your performance on the pre-tests. Our tests are aligned with IELTS writing standards which are aligned with careers ranging from those which require few writing skills to those which require academic or professional writing skills.


  22. Do I have to register for a course offered by a school or college to use MyEnglish©?

  23. No, you do not have to register for any course. However, taking a course helps some people learn to write. Knowledgebuilder™ offers writing and grammar courses at three levels of difficulty which range from beginner level to college preparation.


  24. What do you charge for MyEnglish©?

  25. Knowledgebuilder™ charges a range of fees for different products and services which include grammar books, Reading Modules, Writing and Grammar courses, Writing and Grammar Assessment and tutoring services. Contact us at info@kb2020.com for pricing information.


  26. Can MyEnglish© be used in schools? How?

  27. MyEnglish© can be used online by teachers to help students write essays and reports. Students receive their assignments and return them online to Knowledgebuilder™ for scoring and, if requested, to write feedback on the essays and reports. Teachers may grade and write feedback on them as well. All instruction would continue to occur in the classroom. We offer a training program for teachers on how to use MyEnglish©.


  28. If students have access to MyEnglish© at school, can they use it at home as well?

  29. Yes, students may use their usernames and passwords to access MyEnglish© in school, at home, or a public library provided the computer they are using is connected to the Internet.


  30. How do I get specific feedback on my papers? What do you charge for this service?

  31. When you look at the list of products and services we offer, you will see the product called' MyEnglish Course with individual feedback'. Sign up for this course and you will receive specific feedback on how to improve each of the papers you submit in the course. Check the price list for the fee.


  32. How should I get started?

  33. First, write your essay or report on any computer using any word processor of your choice. Second, copy and paste your paper into the e-Writer in Class Server. Third, ask your teacher for feedback. Fourth, submit your paper to Knowledgebuilder™ for feedback if you have purchased this service. Fifth, revise your paper based on the feedback you have received. Finally, edit your paper with the help of a Spellcheck and GrammarCheck.


  34. How much time is required to improve my writing using MyEnglish©?

  35. The answer to this question depends on each individual writer. You can show some improvement with each essay or report. We recommend that you use MyEnglish© for at least four essays or reports to ensure that a number of writing skills and strategies have been internalized.


  36. How much time must I be on the Internet to use MyEnglish©?

  37. The amount of time spent on the Internet can vary quite a lot. First, you are encouraged to write your first draft on any computer and word processor available to you without being online. Then copy and paste your first draft to the e-Writer and request feedback from your teacher and Knowledgebuilder™. This is a quick and easy process. Now you are ready to make your revisions and to edit your text for spelling and grammar. Whatever time it takes to revise and edit your text is the time you need to be online. You must be online to do the assignments in the GrammarBooks and WritingPrep Modules.


  38. If I am not a very good writer, where should I start? Can MyEnglish© still help me?

  39. MyEnglish© can be used effectively by anyone who has grade 6 reading and writing skills or higher. The key to success in using MyEnglish© is to write frequently, receive feedback and revise your text based on the feedback.


  40. Where might I get someone other than my teacher to give me feedback on my writing?

  41. Try some of the following people: classmates, friends, brother or sister, aunt or uncle, neighbors. They can write feedback at the end of your paper.


  42. Who uses Knowledgebuilder™ products?

  43. We have had customers in Asia, the United States and Canada. Our products have been used in high schools, colleges, universities, adult education and the workplace.


  44. How long has Knowledgebuilder™ been in business?

  45. The company was formed in 1991 as a research and development company. In 2002, it was expanded to include marketing and sales of learning resources. Today, Knowledgebuilder™ offers MyEnglish© which includes a full line of online writing and grammar resources: GrammarBooks, Reading Modules, Writing and Grammar courses, Writing and Grammar Assessment, and training program for teachers.


  46. What about validity?

  47. The approach to learning how to write has been researched and tested in a series of studies conducted by university researchers over a ten year period. The online grammar books have been field tested since 1999. MyEnglish© is delivered on the Microsoft Class Server platform. For more information, send an email to info@kb2020.com.


  48. How can I get more information?

  49. E-mail us at info@kb2020.com.


 
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